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Terms & Conditions

Deliveries ordered online before 11am can be delivered the same day. Orders placed after this time will be delivered if possible same day, otherwise they will be delivered the following day, unless a suitable delivery date in the future is specified. Early morning or evening deliveries are available if prior notice is given before placing the order. We do not take exact delivery times, please contact us prior to ordering to discuss a time block (eg between 10am and 11am) or we cannot guarantee that request. We do not deliver on Sundays (apart from Mothers Day).
 
The delivery charge for orders placed online is £4.95. We deliver within a 10 mile radius of the shop, unless we are able to travel the extra distance (up to 15 miles), depending on our work load. We do not use couriers for orders over this distance, they will be sent through our eFlorist relay system to a florist closer to the recipients address, the minimum order for the eFlorist service is £30 on flowers, any orders below this value will be sent through as a traditional flat Bouquet despite what has been chosen or if the value is to low the order may be declined. Some specialised funeral tributes will cost more to be sent through the eFlorist system if out of our delivery area, than the price stated on our website (please check with us before placing the order).
 
Floral designs may vary slightly from the picture depending on the seasons and flower availablity. The picture shown in most cases is the large size.
 
We take online security seriously. Several steps to ensure that your payment information is processed confidentially and accurately are all in place. We have made online shopping secure and easy. We do not store any payment details on our website.
 
When you order, we need to know your name, your address, your email address and your recipient's details. This allows us to process and fulfil your order and to notify you of your order status. We do not keep any personal information or pass it on to any third parties.

If you are at all unhappy with your delivery, please contact us within 48 hours and we will be happy to see where we went wrong and will discuss possible replacement or full money back. You should expect your flowers to last at least 7 days if you follow the instructions on the care card provided, and keep them in a cool place with fresh water.

Additional items such as Teddies, Balloons, Jewellery and Chocolates must be purchased with a floral item unless purchasing the hospital gift pack or the order value is higher than our minimum for delivery. Balloon designs may vary from the image depending on availability.