Deliveries ordered over the phone before 11am can be delivered the same day. Orders placed after this time will be delivered if possible same day, otherwise they will be delivered the following day, unless a suitable delivery date in the future is specified. Early morning (before 9am) or evening (up to 6pm) deliveries are available if prior notice is given before placing the order. We do not take exact delivery times, please contact us prior to ordering to discuss a time block (eg between 10am and 11am) or we cannot guarantee that request. We do not deliver on Sundays (apart from Mothers Day).

The delivery charge for all orders placed online is £4.95. We deliver within a 10 mile radius of the shop, unless we are able to travel the extra distance (up to 15 miles), depending on our work load. The postcode check will confirm if we deliver to the area you are requesting at the checkout.

We do not use couriers if your order is out of our delivery area please telephone the shop, they will be sent through our eFlorist relay system to a florist closer to the recipients address, the minimum order for the eFlorist service is £40 on flowers plus £5.95 delivery (that is there set price not ours) . Funeral tributes will cost more to be sent through the eFlorist system than the price stated on our website please check with us for prices however it is better to go direct to a florist nearer the delivery address.

Floral designs may vary slightly from the picture depending on the seasons and flower availablity. The picture shown in most cases is the large size.

We take online security seriously. Several steps to ensure that your payment information is processed confidentially and accurately are all in place. We have made online shopping secure and easy. We do not store any payment details on our website.

When you order, we need to know your name, your address, your email address and your recipient's details. This allows us to process and fulfil your order and to notify you of your order status if we have any problems. We do not keep any personal information or pass it on to any third parties.

If you are at all unhappy with your delivery, please contact us within 48 hours and we will be happy to see where we went wrong and will discuss possible replacement or refund. You should expect your flowers to last at least 7 days if you follow the instructions on the care card provided, and keep them in a cool place with fresh water.

Additional items such as Teddies, Balloons, Giftware, Chocolates and Add On Items must be purchased with a floral item unless the order value is higher than our minimum of £15 for delivery. Balloon designs may vary from the image depending on availability.